D. Lumora

Refund Policy
Thank you for shopping at www.doradoessence.com. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 5 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

Gift cards
Downloadable software products
Personalized or custom-made items
Perishable goods
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 14 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Our Privacy Policy

Effective Date: 22nd October 2024

At Dorado Essence, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure its confidentiality and security.

1. Information We Collect

We collect various types of information when you visit our website, register an account, make a purchase, or interact with our customer service. The information we collect includes:

• Personal Identification Information: Name, email address, billing/shipping address, phone number, and payment details.
• Non-Personal Information: Browser type, IP address, time zone, and how you interact with our website (e.g., pages visited, time spent).
• Order Information: Items purchased, order details, delivery preferences.

2. How We Use Your Information

We use the information collected to:

• Process Orders: Fulfill and ship your orders, handle returns and exchanges, and communicate with you regarding your purchases.
• Personalize Your Experience: Provide personalized product recommendations and enhance your shopping experience based on your preferences.
• Marketing Communications: Send you newsletters, promotions, and special offers, provided you have opted-in to receive them. You can unsubscribe at any time.
• Customer Support: Provide assistance with your inquiries, complaints, or requests, and offer after-sales support.
• Website Improvements: Analyze and enhance our website’s functionality, user experience, and security.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information about your interaction with our website. Cookies help us:

• Remember your preferences and improve your shopping experience.
• Provide relevant advertisements and promotions based on your interests.
• Track website usage and generate statistical reports.

You can control or disable cookies through your browser settings. However, disabling cookies may impact the functionality of the website and your shopping experience.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers and partners who assist us in operating our website and conducting our business, including:

• Payment processors to handle transactions securely.
• Shipping carriers to deliver your orders.
• Marketing partners to provide you with relevant promotions and offers.
• Legal authorities if required by law or to protect our rights.

All third-party service providers are contractually obligated to protect your information and only use it for the purposes we specify.

5. Data Security

We take the security of your information seriously and implement appropriate technical, organizational, and administrative measures to protect it from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Rights

You have certain rights regarding your personal information, including the right to:

• Access the information we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to the processing of your data for marketing purposes.
• Withdraw consent for data processing, where applicable.

To exercise any of these rights, please contact us at [email/contact details].

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our website after such changes constitutes your acknowledgment and acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Dorado Essence
Email – [email protected]
Phone – (+94) 76 317 1781