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Terms & Conditions
Our Terms and Conditions
Effective Date: 22nd October 2024
Welcome to Dorado Essence! These Terms and Conditions (“Terms”) govern your access to and use of our website www.doradoessence.com and services, including all sales of products.
By using our website and purchasing products from us, you agree to comply with these Terms.
1. General Information
1.1 Business Name: Dorado Essence
1.2 Address: Polonnaruwa, Sri Lanka.
1.3 Contact Information: (+94) 76 317 1781 / [email protected]
1.4 Website: www.doradoessence.com
1.5 Operating Hours: 24/7
2. Ordering Process
2.1 Product Availability:
All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.
2.2 Order Confirmation:
After placing an order, you will receive an email confirmation. This email does not guarantee product availability, but serves as acknowledgment that your order has been received.
2.3 Price Changes:
We reserve the right to change prices of products at any time. Orders placed before a price change will not be affected.
2.4 Minimum Purchase Requirements:
We do not impose any minimum purchase limits unless otherwise specified.
3. Payments
3.1 Accepted Payment Methods:
We accept [credit cards, PayPal, bank transfers, etc.]. Payment is processed securely through [insert payment provider] and is subject to their terms and conditions.
3.2 Currency:
All transactions will be processed in Sri Lankan Rupee (SLR).
3.3 Taxes:
Sales tax will be applied to orders as required by law. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
4. Shipping & Delivery
4.1 Shipping Locations:
We offer shipping to [list countries you ship to]. Orders outside these regions will not be processed unless otherwise agreed.
4.2 Shipping Fees:
Shipping costs will be calculated and displayed during the checkout process based on the delivery location and shipping method selected.
4.3 Delivery Time:
Estimated delivery times will be provided at checkout but may vary due to unforeseen delays. We are not responsible for delays caused by customs or carriers.
4.4 Customs and Import Duties:
International customers are responsible for all customs fees, taxes, or duties related to the shipment.
5. Returns and Refunds
5.1 Return Policy:
We accept returns of unopened and unused products within 7 days of delivery. The product must be in its original packaging.
5.2 Non-returnable Items:
Due to the nature of perfume products, we do not accept returns on opened or used items, unless the product was damaged or defective upon arrival.
5.3 Refunds:
Refunds will be issued to the original payment method within 14 days after the returned item is received and inspected.
5.4 Return Shipping Costs:
The customer is responsible for return shipping costs unless the product arrived damaged or defective.
6. Cancellations
6.1 Order Cancellation:
You may cancel your order within 3 hours after placing it, provided the order has not been shipped. Once an order has shipped, it cannot be canceled.
7. Product Descriptions
7.1 Accuracy:
We strive to ensure all product descriptions, images, and pricing information are accurate. However, we cannot guarantee that product descriptions or other content is error-free. In the event of an error, we reserve the right to correct it without prior notice.
8. Limitation of Liability
We are not liable for any indirect, special, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability to you in connection with any product purchased is limited to the purchase price of that product.
9. Intellectual Property
All content on our website, including logos, images, and product descriptions, are the property of [Your Store Name] and protected by copyright laws. You may not use or reproduce any of the content without our express written permission.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy – Dorado Essence for information on how we collect, use, and protect your personal data.
11. Changes to Terms and Conditions
We reserve the right to amend these Terms at any time. Changes will be posted on this page and will be effective immediately upon posting.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from these Terms or the use of our website will be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].
Contact Us:
For any questions or concerns about these Terms and Conditions, please contact us at [email protected].
